Frequently ask questions

1. How To Become A Customer?

If you would like to register your business as a wholesale customer of Continental Clothing Japan - Australia, please follow the simple procedure.

Step 1
Please take a few of minutes to fully complete the New Customer Account Application. We will only collect this information once, and use it to provide a paperless service, including order processing, delivery notifications and invoicing.

We will process your application within one working day.

Step2
When your application has been processed, you will receive a new customer registration email with our current price list and other shipping information .

Step3
Immediately after receiving the new customer registration email, you will be able to go online and start placing orders online.

You will not be able to set up more than one online user for your account, so please select the username and email address carefully.

The whole registration process will not take more than 2 working days at the most.


 Product questions
2. Where are the garments manufactured?

Within the Continental range the majority of styles is manufactured at our state-of-the-art factory in rural Bangladesh, some top-end styles are made in Turkey and a few fleece styles are made in China. EarthPositive and Salvage ranges are produced entirely in India.


3. Will the garments shrink in the wash?

The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance.

To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.


4. Are the T-shirts print-ready?

All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.


5. Do the T-shirts have any labels or tags?

Continental garments have a plain size label in the back neck and a logo on the inside wash/care label.

EarthPositive garments have a back neck label with size, the EarthPositive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the EP and low carbon logos.

Salvage garments have a back neck label with size, the Salvage “Links” symbol and the wording “100% Recycled”.

The inside wash/care label has the Salvage logo and certification marks.

All the wash/care labels carry the FWF symbol except the products made in China.


 Stock Sales Questions
6. How long will it take for me to receive my order?

All orders are usually picked, packed and despatched the same or next working day.

Fedex International Priority offer a 3-4 day delivery service

Fedex International Economy offer a 6-7 day delivery service


7. How much is the delivery cost?

Shipping is calculated using the dimensional weight of the package. The Dimensional Weight is calculated with the following formula L x W x H / 5000 and if the result is greater than the Actual Weight of the package then this will be used for rates calculations.

25% discount on all shipping cost, for orders valued over £350.00 (approximately $647.50 AUD)

70 -100 T-shirts packed in 1 Box -  60X40X30  - 14.5Kg

Was £80.00 GBP (approximately $148.00 AUD) 

Now discounted to £60.00 GBP  (approximately $111.00 AUD)


120-130 T-shirts packed in 1 Box - 60X40X40 - 19.5Kg

Was £91.00 GBP (approximately $168.35 AUD) 

Now discounted to £68.25 GBP  (approximately $126.26 AUD)


200 - 250 T-shirts packed in 2 Boxes - 60X40X40 each - 40Kg 

Was 165.00 GBP (approximately $305.25 AUD) 

Now discounted to £123.75 GBP (approximately $228.93 AUD)


300 - 350 T-shirts packed in 3 Boxes -  60X40X40 each - 60Kg 

Was 218.00 GBP (approximately $403.30 AUD) 

Now discounted to £163.50 GBP (approximately $302.475 AUD)




35% discount on all shipping cost, For orders valued over £450.00 (approximately $832.50 AUD)

120-130 T-shirts packed in 1 Box - 60X40X40 - 19.5Kg

Was £91.00 GBP (approximately $168.35 AUD) 

Now discounted to £59.15 GBP  (approximately $109.42 AUD)


200 - 250 T-shirts packed in 2 Boxes - 60X40X40 each - 40Kg 

Was 165.00 GBP (approximately $305.25 AUD) 

Now discounted to £107.25 GBP (approximately $198.41 AUD)


300 - 350 T-shirts packed in 3 Boxes -  60X40X40 each - 60Kg 

Was 218.00 GBP (approximately $403.30 AUD) 

Now discounted to £141.70 GBP (approximately $262.145 AUD)



The number of garments that can packed in any of the above packaging all depends on the garment size and style. For our Australian customers, Import Duty and GST for orders under AUD$1000 is not required. More information can be found here http://www.customs.gov.au/faq/ClearingCustoms.asp


8. Do I need to pay Import Duty and GST?

For our Australian customers, Import Duty and GST for orders under AUD$1000 is NOT required.  

More information can be found here 

Goods with a declared or assessed value not exceeding AUD1000 http://www.border.gov.au/Busi/Impo/Impo


9. Why are your prices based in GBP?

All prices in are based in GBP so we can always offer the best price possible. 


10. Can I pay in any other currency?

Yes. You can to pay in GBP, AUD, USD and EURO.

For our Australian customers we recommend to pay in AUD as a bank transfer into our Australian account is free.


11. What are your payment terms?

All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery.

Once an order has been placed and confrimed, payments can be made via EFT (Bank Transfer) free of charge to our Australian account in Sydney and Paypal for international orders.

Established customers with a trading history are welcome to apply for credit facilities.


12. How often does stock get replenished?

All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. Should you require an item that is out of stock please email our sales team and we  shall do our best to let you know the next re stock date. Any item that is out of stock can also be backorderd. 


13. Can I return goods to you? What is your returns policy?

Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Webshop, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. 

Please refer to our Terms & Conditions.


14. What are the minimums for ordering?

There are no minimum order quantities - you can order one garment (a sample).


15. How can I check stock quantities?

The Webshop shows live inventory of all our stock products. The information is updated once daily. Mouse over the (i) icon and the ammount availabe in stock will appear.

Any out of stock items can be backordered. Just send us an email with your requirements.


 Made-To-Order Questions
16. What are the minimums for bespoke manufacturing orders?

The minimum is 150pcs per colour and size when producing garments from our extensive range of stock fabrics in stock colours.
If you require us to dye up our stock fabric to your specific colour, then you will have to order the minimum dye lot quantity, which depending on the fabric and style could mean between 500 and 800 T-shirts.


17. What is the cost for bespoke orders?

All bespoke orders are quoted on the spot, individually, depending on the style and quantities. Send us an email with your requirements and we shall email you right back.


18. How long does it take to receive a bespoke order?

It usually takes around 4-7 days to receive a pre-production sample for approval, although printed or embroidered samples may take a few days longer. Production will proceed once the pre-production samples have been approved. Production time ranges from 7 to 14 days for standard fabrics or 14 - 28 days for non-stock fabrics and garments that incorporate printing, appliqué or embroidery.


19. Can you do printing, labeling and add swing tags with bespoke orders?

Yes, we run a high quality screen printing that is also certified to supply organic garments. The minimum print run is 500 pcs per print design. 
And yes, we do produce and sew in woven and printed labels, and attach swing tickets, bar codes, etc.